1. Who We Are
This website is operated by Meliora FZCO, a Free Zone Company registered in Dubai, United Arab Emirates. References to "Meliora", "we", "us" or "our" in this policy refer to Meliora FZCO, trading as Meliora Escapes. Our website address is https://melioraescapes.com. You can contact us at [email protected].
2. What Data We Collect
When you submit an enquiry form on this website, we collect the information you provide, typically your name, email address, phone number, and the details of your travel enquiry. We do not collect payment card data through this website.
We also collect standard server log data when you visit our site, including IP address, browser type, and pages visited. This is used solely for security and performance purposes and is not linked to personal identity.
3. How We Use Your Data
We use the information you provide solely to respond to your enquiry and to arrange travel services on your behalf. We do not sell, rent, or share your personal data with third parties for marketing purposes.
If you proceed with a booking, we will share the necessary personal details (name, passport information, dietary requirements and similar) with the relevant resorts, airlines, and transfer operators in order to fulfil your travel arrangements. This is done only with your knowledge and as required to complete your booking.
4. Legal Basis for Processing
We process your data on the basis of your consent (when you submit an enquiry form) and, where a booking proceeds, on the basis of contractual necessity. For clients based in the European Economic Area or United Kingdom, we process data in compliance with the UK GDPR and EU GDPR respectively.
5. Data Retention
Enquiry data is retained for up to 24 months in case you wish to return to a previous conversation or booking. Completed booking records are retained for seven years for legal and accounting compliance. You may request deletion of your data at any time by contacting us directly.
6. Enquiry Forms
Our enquiry forms are processed by Netlify (Netlify, Inc., 512 2nd Street, San Francisco, CA 94107, USA). Form submissions are stored securely on Netlify's servers and forwarded to our team. Netlify's privacy policy is available at netlify.com/privacy. By submitting a form, you consent to this processing.
7. Cookies
This website does not use tracking cookies or third-party advertising cookies. We do not use Google Analytics or any behavioural advertising technology. The only cookies that may be set are strictly necessary session cookies required for basic website functionality.
8. Your Rights
You have the right to access, correct, or delete your personal data at any time. You may also object to processing or request that we restrict the use of your data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Security
Our website uses HTTPS encryption for all data transmission. We take reasonable technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.
10. Changes to This Policy
We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of this website after changes are posted constitutes acceptance of the revised policy.
11. Contact
Questions about this policy should be directed to [email protected] or via WhatsApp at +971 50 303 2106.