Privacy Policy

1. Who We Are

Meliora Escapes is a luxury travel consultancy operating internationally. References to "we", "us", or "our" in this policy refer to Meliora Escapes. You can contact us at any time via WhatsApp on +971 50 303 2106 or through the contact forms on our website at melioraescapes.com.

2. What Information We Collect

We collect personal information that you provide directly to us when you use our services. This includes your name and email address when you submit a trip planning enquiry or contact form; travel preferences including destination, dates, travel style, and budget that you share through our trip planner quiz; your company name and event details if you submit a brand retreat or B2B enquiry; and any additional information you choose to include in the details field of any form.

We do not collect payment card information directly. Any booking transactions are processed through our hotel distribution partners under their respective data handling terms.

We may also collect non-personal technical data automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This data is collected in aggregate and is not used to identify you personally.

3. How We Use Your Information

We use the information you provide solely to deliver the service you have requested. Specifically, we use it to send you personalized hotel and resort recommendations based on your preferences; to follow up on your enquiry and answer any questions; to process bookings on your behalf through our distribution partners; and to send you relevant updates about your trip or booking.

We do not use your personal data for automated decision-making or profiling. We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not send unsolicited marketing emails.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), our legal basis for processing your personal data is legitimate interest and performance of a contract. When you submit an enquiry, you are requesting a service from us. Processing your data is necessary to deliver that service. You may withdraw your consent at any time by contacting us directly.

5. How Long We Keep Your Data

We retain enquiry data for up to 24 months from the date of your last contact with us. If a booking is made, we retain relevant records for 7 years in accordance with standard accounting and legal requirements. You may request deletion of your data at any time by contacting us, subject to any legal retention obligations.

6. Data Storage and Security

Form submissions from our website are processed through Netlify Forms, which stores data on Netlify's secure servers. Netlify is GDPR-compliant. We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. No method of transmission over the internet is 100% secure, but we take this responsibility seriously.

7. Your Rights

Under GDPR and applicable data protection laws, you have the right to access the personal data we hold about you; to request correction of inaccurate data; to request deletion of your data; to object to or restrict our processing of your data; and to data portability. To exercise any of these rights, contact us via WhatsApp on +971 50 303 2106 or through our website. We will respond within 30 days.

8. Cookies

Our website uses no advertising or tracking cookies. We do not use Google Analytics or any third-party tracking scripts. The only technical data collected is standard server logs maintained by our hosting provider, Netlify. You can use our website without accepting any cookies.

9. Third-Party Links

Our website contains links to third-party sites including hotel and resort websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact

For any questions about this privacy policy or how we handle your data, contact us via WhatsApp on +971 50 303 2106 or through the enquiry forms on our website.